How to remove yourself from NCTUE
What they publish
A private file, not a public profile: "a record of all telecommunication, pay TV, and utility accounts reported by exchange members, including information about a consumer's account history, unpaid closed accounts, and customer service applications". Its privacy notice lists "Social Security number and credit card information", "Payment history and transaction history", "Credit scores and credit history"
Removing yourself, step by step
0 of 5 done- Request the free NCTUE Disclosure Report at nctueconsumerportal.com, by calling 1-866-349-5185, or by mail to NCTUE Disclosure Report, Exchange Service Center – NCTUE, P.O. Box 105161, Atlanta, GA 30348
- Dispute an inaccurate item in the portal, by calling 1-866-343-2821 with the report in hand, or by mail (name, address, SSN, date of birth) to Disputes & Fraud, Exchange Service Center – NCTUE, P.O. Box 105398, Atlanta, GA 30348
- Place, lift or remove a free security freeze in the portal, by calling 1-866-349-5355, or by mail to Security Freeze, Exchange Service Center – NCTUE, P.O. Box 105561, Atlanta, GA 30348
- Opt out of prescreened offers by calling 1-888-327-4376 or by mail to Opt Out, Exchange Service Center – NCTUE, P.O. Box 105398, Atlanta, GA 30348
- Fraud or active-duty alerts: portal, 1-866-349-3233, or the Disputes & Fraud address above
Tap a step to tick it off. Progress is saved in this browser only.
How they confirm it
mailed disputes, freezes and prescreen opt-outs must "include your name, address, Social Security number, and date of birth"; phone disputes need "a copy of your current Disclosure Report available during the call"; the online portal (nctueconsumerportal.com) is a JavaScript app whose identity fields could not be read
If they ignore you
CFPB complaint (consumerfinance.gov/complaint); FCRA §611 dispute rights (reinvestigation within 30 days, statute; annual disclosure within 15 days per the CFPB listing); Texas Attorney General (Coppell, TX) and Georgia Attorney General for the Equifax-run service centre
Re-listing risk for this site: High — member telecom and utility companies keep furnishing account data; "If the disputed information has been verified as accurate by the service provider, it will remain on your Disclosure Report"
Common questions
How do I remove myself from NCTUE?
Use NCTUE's opt-out page (nctue.com/consumer). The guide above lists 5 steps, and this page writes the removal request for you to send from your own email.
Will my information come back on NCTUE?
High — member telecom and utility companies keep furnishing account data; "If the disputed information has been verified as accurate by the service provider, it will remain on your Disclosure Report". Check again in about 60 days.