How to remove yourself from capitalone.com
What they publish
No public people-search profile. The concern is that Capital One purchases personal information from third-party data brokers to power prescreened credit-card offers and marketing mail/email you receive.
Removing yourself, step by step
0 of 4 done- Call 1-888-817-2970 to request removal from marketing/prescreened-offer lists, or
- Use the online unsubscribe flow (enter name and email) to stop email marketing.
- For the durable, industry-wide fix, go to OptOutPrescreen.com and opt out of prescreened offers from all creditors (permanent electronic opt-out, or 5-year opt-out by mail).
- Allow 4–6 weeks for mail/offers to fully stop.
Tap a step to tick it off. Progress is saved in this browser only.
How they confirm it
identity/account verification by phone or account login
If they ignore you
If offers continue past 6 weeks, resubmit via OptOutPrescreen.com and consider a complaint about continued marketing despite opt-out.
Re-listing risk for this site: High relative to a normal broker opt-out — even after opting out with Capital One directly, marketing may resume if data brokers keep selling your information to them; the durable fix is opting out at OptOutPrescreen.com and reducing upstream broker exposure
Common questions
How do I remove myself from capitalone.com?
The guide above lists 4 steps, and this page writes the removal request for you to send from your own email.
How long does capitalone.com take to remove my information?
Capital One does not publish a timeframe; reported to take roughly 4–6 weeks to take full effect. That is what our research recorded; the site may take longer.
Will my information come back on capitalone.com?
High relative to a normal broker opt-out — even after opting out with Capital One directly, marketing may resume if data brokers keep selling your information to them; the durable fix is opting out at OptOutPrescreen.com and reducing upstream broker exposure. Check again in about 60 days.