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Removal guide

How to remove yourself from betterhelp.com

Sitebetterhelp.com
Categoryother (online therapy/health platform — included for personal health-adjacent data exposure and its 2023 FTC settlement over sharing user data with advertisers, not as a classic broker)
DifficultyEasy (self-service for most data) / Hard (clinical records retention is non-negotiable)
Time to processnon-therapy members' data erased within 24 hours of request; for members who started therapy, non-clinical data is erased within 24 hours but Clinical Health Records are retained 10 years by policy

Account contact info, intake questionnaire answers, worksheets, journal entries, and (for members who started therapy) clinical health records; historically shared health-adjacent data with ad platforms (subject of a 2023 FTC enforcement action).

Owner / network: BetterHelp (Teladoc Health, Inc. subsidiary).

Removing yourself, step by step

  1. 01

    Log in and go to Menu > My Account > My Personal Information to request a data copy or account/data erasure directly.

  2. 02

    To stop ad tracking/web beacons, visit https://www.betterhelp.com/opt_out/ and follow the platform-specific (iOS "Ask App Not to Track" / Android app-setting / cookie) instructions.

  3. 03

    For California-specific rights requests (categories collected, third-party sharing, correction), email DPO@betterhelp.com.

  4. 04

    For general account-deletion support, email contact@betterhelp.com (Member Success).

Data brokers re-list. Check again in 30–60 days.

Re-listing risk for this site: Low — this is first-party account data, not a re-scraped public profile.