How to remove yourself from betterhelp.com
What they publish
Account contact info, intake questionnaire answers, worksheets, journal entries, and (for members who started therapy) clinical health records; historically shared health-adjacent data with ad platforms (subject of a 2023 FTC enforcement action).
Removing yourself, step by step
0 of 4 done- Log in and go to Menu > My Account > My Personal Information to request a data copy or account/data erasure directly.
- To stop ad tracking/web beacons, visit https://www.betterhelp.com/opt_out/ and follow the platform-specific (iOS "Ask App Not to Track" / Android app-setting / cookie) instructions.
- For California-specific rights requests (categories collected, third-party sharing, correction), email DPO@betterhelp.com.
- For general account-deletion support, email contact@betterhelp.com (Member Success).
Tap a step to tick it off. Progress is saved in this browser only.
How they confirm it
account login for self-service deletion; email confirmation for DPO/Member Success requests
If they ignore you
Escalate to Teladoc Health's corporate privacy office, or file a complaint with the FTC (which already has an active enforcement history with BetterHelp) or your state AG/CPPA.
Re-listing risk for this site: Low — this is first-party account data, not a re-scraped public profile.
Common questions
How do I remove myself from betterhelp.com?
Use betterhelp.com's opt-out page (betterhelp.com/opt_out). Or email their privacy address, contact@betterhelp.com. The guide above lists 4 steps, and this page writes the removal request for you to send from your own email.
How long does betterhelp.com take to remove my information?
non-therapy members' data erased within 24 hours of request; for members who started therapy, non-clinical data is erased within 24 hours but Clinical Health Records are retained 10 years by policy. That is what our research recorded; the site may take longer.
Do I need an account to opt out of betterhelp.com?
You need an account with betterhelp.com to make the request.
Will my information come back on betterhelp.com?
Low — this is first-party account data, not a re-scraped public profile. Check again in about 60 days.